Policies and Procedures

 

Joyce Wellness& Spa (JWS) is offering the best care to his guests. Please make yourself aware of our company policies and procedures described below. Our policies have been designed to ensure you truly enjoy your visit with us.

 

Staff

Therapists are Texas State licensed and trained at JWS.

 

Booking appointments

Please call us at 512.512.31.77 to book all appointments. A credit card is required at the time of booking to hold all appointments. We also  accept appointments online at www.joycewellnessandspa.com

 

Payment Information

We accept American Express, MasterCard and Visa, Cash, American Express and JWS gift certificates. We do not accept personal checks.

 

Tipping

Tips may be paid in cash or charged to your credit card. 15-20% is customary, however, the amount you leave is truly at your discretion.

 

Punctuality

We respectfully request that you arrive 15 minutes prior to your scheduled appointment time. When booking services at JWS, your appointment is scheduled with a therapist, whose time is allocated exclusively for your scheduled treatment. If you are late for a scheduled appointment, our company policy offers you two options: - You may opt to shorten your treatment - You may prefer to reschedule your appointment at a more convenient time, however, a 50% cancellation charge will be incurred.

 

Cell Phones  To preserve the tranquility of the wellness, we respectfully request that mobile telephones be turned off when you enter the Wellness.

 

Cancellation Policy We understand that occasionally you may have to cancel an appointment with us. However, we do ask that you give us fair warning. You will be emailed or texted the day before to confirm your appointment. As a courtesy to our clients and staff, it is company policy for all clients to give 24 hour notice of cancellation. Failure to do so will result in a 100% charge of your scheduled treatment.

 

Refunds We are sorry, Retail products and Treatments are not refundable.

 

Gift Certificates

Let us help you pamper that special person. Gift vouchers for any treatment or package  products may be purchased at the location or from our website via credit card at www.joycewellnessandspa.com

Coupons and Promotions: Sales are final and are not refundable.

 

 Memberships Payment of Membership Fees

All payments to JWS are final and can be made by one of the following options: Monthly Draft Payment: Under this option, a payment must accompany the Application. Should Member select the Monthly Draft Payment option, Member agrees to pay the then-current monthly Membership Fee, plus applicable taxes, each month thereafter through automatic withdrawals from an account maintained by Member in a financial institution, pursuant to a debit authorization form signed by Member. For monthly Members, termination of your Membership is permissible only after the expiration of the 3 month minimum commitment and upon thirty (30) days written notice, either by certified mail, hand-delivery to the management of Our Wellness , or by electronic means (i.e., email)

 

 

Term

All memberships of  JWS are either three month minimum or annual (when paid in full), and payments are due in advance. Automatic drafts will not be cancelled without thirty (30) days written notice, either by certified mail, hand-delivery to the management of , or by electronic means (i.e JWS., email). No refunds will apply. Default/Remedies Any monthly payment received more than ten (10) days after the due date shall be subject to a late charge of ten percent (10%) of the amount due or Twenty Dollars ($20.00), whichever is greater. Suspension and Termination I understand that non-payment of the Membership Fees is a violation of  policies and procedures, a JWS that in so doing,  JWS assumes no further liability to adhere to the terms of this Agreement and may suspend or terminate the membership at their discretion.

 

ACCEPTANCE OF TERMS

As a Member, I understand that I am entitled to receive the monthly services, and that I am obligated to pay my dues and fees regardless of whether or not I receive the actual services. I agree to promptly update JWS of any change in my contact information (including address, telephone number or email address) or change in credit information. I understand Maintenance services must be redeemed within each respective calendar month, and that Maintenance services are non-transferable to other persons. I understand Maintenance services cannot be rolled over to the following month, and that my membership is not redeemable for points towards the Membership Program or for any monetary value. 

 

 Joyce Wellness and Spa Etiquette Inappropriate and rude behavior does not belong at a the Wellness.  JWS are dedicated, professional technicians who reserve the right to terminate treatments and services if guests are excessively intoxicated.